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3UK Coverage – Followup
Posted on December 4th, 2008 View CommentsSo after my whinge about the dire coverage at home I did a bit more investigation and talking to people.
Today I spoke to Customer Services (somewhere in Mubai I believe) who have a very different view point of my address saying that it is at best a marginal reception area and that had I gone to a shop to buy the phone they I would have been advised of this prior to purchase but that when purchasing via the website no such warning is given!
The thing is, when I went to a 3UK store last week they checked me out and claimed that whole full on HSDPA coverage as well.
So the question I have is what rights to I have here? 3UK sold me a phone and based on it’s published information it should work for me in my location. It doesn’t and because of 3UK’s firmware meddling I can’t even force it to not attempt a 3G signal lock just go for Mr Reliable GSM.
Oh the woes and they get better…
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ThreeUK has Coverage for 99.5% of the UK – Just Not Me!
Posted on November 25th, 2008 View CommentsIn New Zealand much scorn was poured upon the mobile duopoly of Telecom NZ and Vodafone. God knows I dislike the later as much, if not more so than the next man, but that is a post for another day.
But for a country of less than 5 million and yet a similar size to the UK (i.e. pretty sparsely populated) generally mobile comms was pretty decent. I mean, take the little (130,000 people) town we resided in, Tauranga. At home I was a good 7 miles from the cell tower BUT maintained either a 3G or 3.5G (HSDPA) signal 24×7.
Right now I’m living in the South East of England, Kent to be precise. We’re about 25 miles from the centre of London, 5 from the M25 – hardly the back of beyond. I can see a cell tower from the upstairs bedroom window (about 8 miles away) and know full well that there are a few more I can’t see that are closer.
Can I get a reliable signal here. Nope. Upstairs with line of sight maybe, just maybe half a full set of bars. Downstairs – where I want to work – nothing. Not even a GSM signal capable of sending an SMS let alone holding a voice call or data.
And it’s not as if I hadn’t done some research before choosing a network – I asked loads of people, rang a few customer service desks (although how a guy in Mubai is seriously going to understand localised signal problems in the Garden of England I don’t get).
After looking ThreeUK seemed the best bet with coverage for 99.5% of the UK. Actually looking at Three’s coverage map we should have full blown 3.5G!
So new (back) to the UK, job hunting and such I have to hand out my contact details daily. But missing those calls has been a regular occurrence as of course not only does the call not come through but neither does the SMS letting me know or the voicemail message from Three.
Scuppered.
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