Halfords Customer Service

I am painfully aware that this blog seems to be sliding into the realms of berating companies for appalling customer service – for that I apologise to those who were expecting more interesting and probably technical stuff but I guess right now, in these hardened economic times it strikes me as interesting that companies haven’t cottoned-on that their survival starts and ends with just how well they treat customers.

Whilst I do have another good and another bad story to share (when I find time to write them up) here is another in the offing.

Halfords “we go the extra mile” are setting themselves up for another of my rants.  The local store in Dartford has been excellent but the corporate office seem to have forgotten that they to have a part to play.  Maybe they are busy so for a few days yet I’ll give them the benefit of the doubt and hold fire on the whole saga, but for now;

If you say you’ll answer enquiries within 5 days, DO NOT keep people hanging around longer.