Halfords Customer Service Comes Through

A week or so ago I mentioned that I was entering the wonderful world of Customer Services this time with Halfords – the UK’s largest bike retailer (they are also pretty well known for tools and motoring accessories).

Simply I had bought a pair of bikes from Halfords, and over the course of a single week had revisited the store twice to rectify simple faults and mechanical failings.  Things that really shouldn’t but inevitably do happen with machinery.  Topping this of was a battle over in-store pricing which had meant I had lost out to the tune of 10% of the purchase price.

Well, despite taking nearly two weeks to respond (rather than the promised 5 days) Halfords CS cam back a couple of days ago.  Not only offering up a decent chunk of store vouchers for my inconvenience but also a straight refund on said 10%.

A great result and one I am really happy with.

Whilst I am honestly trying to avoid my CS rants it must be said they seem to be working for me right now and I can only advise everyone else; if you have an issue ask for help, and if that doesn’t work complain because maybe, just maybe UK companies are beginning to realise that they need to start trying to play nicely in this most modern if cash strapped of ages.